Effective Date: 27 November, 2009

We strive for 100% client satisfaction. However, due to the digital nature of our services, refunds and cancellations are subject to the following policy:

1. Refunds

Refunds may only be granted in the following cases:

• Proven non-delivery of service

• Technical errors from our side preventing initiation

• Refund requests submitted within 24 hours of payment

Refunds will not be provided for:

• Services already rendered or initiated

• Disappointment in expected results

• Platform-based limitations (algorithm updates, bans)

2. Cancellations

• You may cancel services only within 12 hours of order confirmation.

• Once campaign design or execution has started, cancellations will not be accepted.

3. Subscription Services

• Monthly services can be cancelled before the next billing cycle

• No pro-rata refunds for mid-cycle cancellations

4. Dispute Resolution

For disputes, contact [Support Email] with full order details. Our team will review and respond within 5 working days.